Support
Need help with Spin Journal? Email support@spinjournal.app and we'll get back to you. In the app, Settings → Contact support fills in your app version for us.
Restore purchases
Bought Pro or Cloud on another device, or reinstalled the app? Open Settings → Restore purchases while signed in to the same Apple ID or Google account you bought with. Nothing is charged again.
Moving to a new phone
- On your old phone, open Settings → Back up and restore → Make a backup file, and save it to Files, iCloud Drive, Google Drive, or email it to yourself.
- Install Spin Journal on the new phone, then Settings → Back up and restore → Restore from a backup file.
Restoring adds the backup to your journal — anything newer already on the phone is kept. With Cloud, simply signing in on the new phone brings your journal across.
Spin Journal on the web
With Pro + Cloud, your journal is also at app.spinjournal.app on any computer.
- Signing in: use the same email and password as your Cloud account in the app.
- Forgot your password? Choose "Forgot your password?" on the sign-in page and we'll email you a link. The link works on any device, and only once — if it has expired, ask for a new one.
- Why can't I change anything? Editing on the web is part of Pro + Cloud. If Cloud has ended, your journal can still be read and copied there. Cloud is subscribed to in the app (Settings → Your plan).
Delete your account
See Delete your Spin Journal account.
Frequently asked
Do I need an account or the internet?
No. Spin Journal works fully on your phone or tablet, with no account and no connection. An account is only for Spin Journal Cloud.
Is Pro a subscription?
No — Pro is a one-time purchase. Only Pro + Cloud is a yearly subscription, because keeping your journal online costs us money every month.
What happens to my projects if I stay on Free?
Free keeps up to 3 projects. They're never locked or hidden; Pro just lets you add more.
I bought Pro but the app still says Free
Try Restore purchases (above). If that doesn't fix it, email support@spinjournal.app with your receipt and the kind of phone you have.
What are the holes on the printed sheet for?
They're for threading a strand of your yarn through, so the sample stays with its page. You can turn them off, or choose how many, in the print settings.